ORGANISATIONAL BEHAVIOUR IN
TOURISM AND HOSPITALITY
Main content
Individual and Group Behavior in the Service Workplace
Organizational Culture and Its Influence on Employee Performance and Satisfaction
Motivation, Engagement, and Emotion Management in the Service Industry
Leadership and Decision Making in the Hospitality and Tourism Environment
Conflict Management, Internal Communication, and Effective Team Building
Practical application
Improve service quality through people management
Increase operational efficiency by understanding organizational behavior
Develop leadership skills appropriate to the characteristics of the tourism and hospitality industry
Create a positive work environment, reduce turnover and increase employee satisfaction
| Time | Place | Room | Date Range |
|---|---|---|---|
| 9:00-11:00 | KU2 Hill | 203 | Aug 21, 2018 – Dec 15, 2018 |
| Instructor | Carol Dawson (PhD) | ||
The course Organisational Behaviour in Tourism and Hospitality is an in-depth subject taught at many international universities, including Copenhagen Business School (CBS).
Origin: This course has evolved from the field of Organizational Management and Organizational Behavior, which has a long history dating back to the Industrial Revolution.
Application in Tourism & Hospitality: As the global tourism industry grows, the need to understand organizational behavior in service environments becomes urgent. This course is designed to meet this need, especially in the context of globalization and cultural diversity.
Learning Objectives :
Understand organizational behavior concepts, theories, and models
Analyze complex organizational situations
Propose effective solutions to organizational problems
Present organizational problems in a convincing manner, appropriate to a specific audience
Implications for the Tourism & Hospitality Industry
Enhancing leadership and team management
Improving service quality through understanding employee behavior
Promoting engagement and a positive organizational culture
Provided by the KU Institute of Education, this programme is available by distance learning, allowing you to study flexibly while balancing work and personal lifes.
The MSc Finance (EG, Banking) deepens your understanding of banks and financial markets, and how they relate to performance. It will help you to advance your career in finance and policy.
- Banking
- Economic Policy
- Financial Sector Management
- Quantitative Finance
Course structure and module information will be displayed here.
Study method information will be displayed here.
Career opportunities information will be displayed here.